Our Vehicles

Cancellation Policy

• Cancellations made more than 24 hours before pickup – no charge.
• Cancellations within 24 hours – 50% of booking fee.
• Cancellations within 12 hours – 100% of booking fee.
• Airport transfers: flight delays are monitored using live tracking apps. No extra charge for reasonable delays.

Waiting Time

• Airport pickups include 60 minutes free time after landing.
• Non-airport pickups include 15 minutes free waiting time.
• Additional waiting time is charged at £20 per 15 minutes.

Vehicle & Passenger Conduct

• Smoking, vaping, and illegal substances are strictly prohibited.
• Clients are responsible for any damage caused to the vehicle. Cleaning/damage charges may apply.
• Seat belts must be worn at all times.
• Child seats may be available upon request.

Luggage

• Clients must inform us of large or excess luggage.
• The Company reserves the right to refuse transportation if luggage exceeds vehicle capacity.

Liability

• The Company is fully licensed and insured for private hire operations in the UK.
• We are not liable for delays caused by traffic, weather, accidents or events beyond our control.
• The Company is not responsible for loss or damage to personal belongings left in the vehicle.
• The Company reserves the right to refuse picking up drunk or drugged customers.
• The Company reserved the right to stop the trip or refuse pickup for abusive customers.

Communication

• To ensure a quick and timely pickup please contact the driver.
• Drivers will be contacting Clients by message or WhatsApp.
• For any reason the Client does not have any battery on their mobile or have not had contact with driver there may be a 10-15 minutes delay picking them up.